Red Rock Reef LLC Privacy Statement

Red Rock Reef LLC is committed to respecting and protecting your privacy. Red Rock Reef LLC provides this Privacy Statement to inform you of our Privacy Policy and practices, and of the choices you can make about the way your information is collected online and how that information is used. We’ve structured our websites so that, in general, you can visit Red Rock Reef LLC on the Web without identifying yourself or revealing any personal information.

Information Collected by Red Rock Reef LLC Policy

It is Red Rock Reef LLC’s policy to collect only the personally identifiable information (information that identifies you individually) that is needed to provide the Services with the quality you desire and deserve.

Customers – If you are a customer of Red Rock Reef LLC, personally identifiable information may include your name, address, age, telephone numbers, account number, Tax ID, user IDs, passwords, email addresses, and other information as provided to Red Rock Reef LLC online or as a customer of Red Rock Reef LLC. Red Rock Reef LLC’s policy is to retain such information only as long as needed for business purposes or as the law may require. Red Rock Reef LLC takes reasonable steps to protect your account information from unauthorized access.

Website Visitors – When you access Red Rock Reef LLC’s website, access log information about your visit is automatically collected, including information such as the Internet Protocol (IP) addresses assigned (numbers assigned to your computer while online), bandwidth used, system and connection performance, browsers used, dates and times of access, and Internet resource requests, including requests to access web pages. Red Rock Reef LLC does not store emails sent and received unless left in a Red Rock Reef LLC account file. As explained below, Red Rock Reef LLC could be required by court order to disclose such information if left on its system.

Online Registrants – In visiting the Red Rock Reef LLC website, registration with Red Rock Reef LLC or participation in a contest, survey or online transaction may require certain personally identifiable information. When asking you for such information, you will be informed of how it will be used and you may elect not to participate.

Cookies – Red Rock Reef LLC, or a vendor that places advertising on Red Rock Reef LLC websites, may use “cookies” to collect information about your visit to the website and to manage information concerning your preferences. A “cookie” is a small computer code added to a file on your computer as a record of its visit. It does not collect or provide your name or any other personal information about you. It can, however, be used by the website that placed it to note information about your visit, such as your type of web browser, operating system and Internet Protocol (“IP”) address, to better tailor the site for you. It can also be used to recognize you when you log in as a registered user or as a repeat visitor returning to Red Rock Reef LLC’s website. This allows Red Rock Reef LLC to tailor its site by remembering you and any options you select. Red Rock Reef LLC may share non-personal information obtained from the varying kinds of cookies and web beacons (see below) with vendors, advertisers and others. You can control what cookies are accepted by your computer through the settings on your web browser or by deleting them from your files. Doing so, however, may limit the personalization available to you.

Third Party Cookies and Web Beacons – These forms of computer code are sometimes placed by advertisers or others with connection to a web page and may be read by the advertisement’s provider. They may use a form of code called a “web beacon” or “clear GIF.” These are usually contained in a transparent image on a page or in an image on an email message and serve as a way to gather information about your visit, such as your Internet Protocol Address and information or statistics about your visit. As with cookies, you can use your browser settings to control web beacons.

Advertisers and other Websites – Red Rock Reef LLC does not control the privacy policies of advertisers or of websites you may link to from Red Rock Reef LLC’s websites or by using its services. You should review their websites for questions about their Internet security and privacy.

Use and Sharing Use Policy – Red Rock Reef LLC considers any personally identifiable information received about you to be confidential, and it is Red Rock Reef LLC’s policy to use it only in providing its websites and internet services – from sales and installation, to operations, administration, advertising, marketing, support, network provision, maintenance, communications with you, billing, collection and in other ways related to its services. Red Rock Reef LLC may also use such information in dealing with fraud and unauthorized use of its services. Red Rock Reef LLC may associate personal account information with data from third parties about you or similar persons to better predict your product and service preferences for use in programming, advertising transactions and to market its services to you.

Aggregate Information – Red Rock Reef LLC uses aggregate information about its customers and website visitors for a variety of purposes. Such aggregate information does not identify individual customers. Red Rock Reef LLC may share such aggregate and related demographic information with third parties.

Retention Policy – Red Rock Reef LLC may retain personal customer information in its regular business records as long as someone is a customer or until no longer needed for business or legal purposes. Red Rock Reef LLC’s security measures for this information are discussed below.

Sharing Policy – Red Rock Reef LLC’s overall policy is not to disclose to others outside of Red Rock Reef LLC and its affiliates, vendors and business partners any personally identifiable information about its customers without their prior written or electronic consent. Red Rock Reef LLC does not sell or provide your personal information to parties unconnected with the services we provide without your permission.

Special Exceptions – Red Rock Reef LLC reserves the right to disclose personally identifiable information in its possession if Red Rock Reef LLC has a good faith belief that it is necessary to: (1) comply with the law or legal process served on us; (2) protect and defend its rights or property or those of others; (3) respond to fraud, abuse or unauthorized reception; (4) enforce this Policy, other policies, or related standards; or (5) act in an emergency to protect your safety or that of another. Red Rock Reef LLC may also share information if Red Rock Reef LLC sells or transfers all or a portion of the business operations, merge or combine with another organization.

Third Parties – Red Rock Reef LLC sometimes uses affiliates, vendors or third party partners in association with the provision of its Services and may provide personally identifiable information about users for such purposes. In providing such information, Red Rock Reef LLC requires that the outside party maintain at least the same level of confidentiality that is maintained by Red Rock Reef LLC for such information. In addition, any use by the vendor or third party may not exceed that needed to provide its Services.

Internet Communications – Unless addressed to Red Rock Reef LLC, email messages, instant messages, online chats, or the content of other online communications that reside on or pass through its Service are not read. Red Rock Reef LLC may however, retain and provide such communications if legally required to do so. Incoming and outgoing email messages are generally scanned electronically to identify and filter out likely spam and for viruses and related problems that could harm your equipment, the network or other users.

Law Enforcement Legal Requirements – As a provider of Internet communications services, Red Rock Reef LLC may receive legal requests for customer information from government and law enforcement personnel. Red Rock Reef LLC may also receive discovery requests in civil litigation. In all such cases, Red Rock Reef LLC’s policy is to cooperate as required by law, but to provide only such information as the law requires. This information is generally sought by subpoena served on Red Rock Reef LLC. Under current law, many criminal subpoenas require that Red Rock Reef LLC not disclose or notify you of the request. Red Rock Reef LLC disclaims any duty to notify you of receipt of any legal requests.

Copyright Infringement Claim Procedure – If you believe that specific content on the Red Rock Reef LLC network infringes upon your copyrighted materials, please provide Red Rock Reef LLC with the following information: an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; a description of the copyrighted work that you claim has been infringed; a description of where the allegedly infringing material is located on the Website, including the url’s of the particular web pages; your address, telephone number, and email address; a written statement by you that you have a good faith belief that the use on the Website is not authorized by the copyright owner, its agent, or the law; a statement by you, made under penalty of perjury, that the foregoing information is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf. Red Rock Reef LLC’s Designated Agent for copyright claims can be contacted as follows:

Legal Department, Red Rock Reef LLC, 9850 South Maryland Parkway, Suite 5375, Las Vegas, Nevada 89183 USA.

Please be advised that, pursuant to the Digital Millennium Copyright Act, claimants who make misrepresentations concerning copyright infringement may be liable for damages incurred as a result of the removal or blocking of the material, court costs, and attorneys fees.

Disclaimer of Warranties – You expressly agree that Red Rock Reef LLC, its parents, affiliates, subsidiaries, agents, officers, employees, representatives, successors and assigns, (collectively and individually referred to as “Red Rock Reef LLC”) is not responsible or liable for any content, act or omission of any third party including, without limitation, any threatening, defamatory, obscene, offensive, or illegal conduct, or any infringement of another’s rights including, without limitation, privacy and intellectual property rights, and you hereby release Red Rock Reef LLC for any such claims based on the activities of third parties.

THE SERVICE IS PROVIDED TO YOU “AS IS” WITHOUT WARRANTY OF ANY KIND. NEITHER RED ROCK REEF LLC, NOR ITS AFFILIATES OR ANY OF ITS SUPPLIERS OR LICENSORS, EMPLOYEES OR AGENTS WARRANT THAT THE SERVICE, WITHOUT LIMITATIONS, WILL BE UNINTERRUPTED; RELIABLE; AVAILABLE AT ALL TIMES; ERROR FREE; FREE FROM VIRUSES OR OTHER HARMFUL MALICIOUS AGENTS EVEN IF ANTI-VIRUS MECHANISMS ARE DEPLOYED; OR THAT ANY DATA OR ANY FILES SENT BY OR TO YOU WILL BE TRANSMITTED IN UNCORRUPTED FORM OR WITHIN A REASONABLE PERIOD OF TIME; OR THAT THE SERVICES WILL MEET YOUR REQUIREMENTS. RED ROCK REEF LLC DOES NOT GUARANTEE THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES, INCLUDING ANY SUPPORT SERVICES, WILL BE EFFECTIVE, RELIABLE, ACCURATE, OR MEET YOUR REQUIREMENTS. RED ROCK REEF LLC DOES NOT GUARANTEE THAT YOU WILL BE ABLE TO ACCESS OR USE THE SERVICES (EITHER DIRECTLY OR THROUGH THIRD PARTY NETWORKS) AT TIMES OR LOCATIONS OF YOUR CHOOSING. TO THE EXTENT PERMITTED BY LAW, ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF TITLE, NON INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR NEED ARE HEREBY EXCLUDED AND DISCLAIMED. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY A RED ROCK REEF LLC REPRESENTATIVE SHALL CREATE A WARRANTY.

Some states or local laws do not allow the exclusion or limitation of implied warranties, so some of the above exclusions or limitations may not apply to you.

LIMITATION OF LIABILITY – YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTE WITH US IS TO DISCONTINUE YOUR USE OF THE SERVICES. IN ANY EVENT, RED ROCK REEF LLC’S CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS RELATING TO THE USE OF THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT OF SERVICE FEES PAID DURING THE IMMEDIATELY PRECEDING TWELVE MONTH PERIOD. YOU HEREBY RELEASE RED ROCK REEF LLC FROM ANY AND ALL OBLIGATIONS, LIABILITIES, AND CLAIMS IN EXCESS OF THIS LIMITATION. FURTHER, RED ROCK REEF LLC IS NOT LIABLE FOR ANY COSTS OR DAMAGES ARISING FROM OR RELATED TO YOUR BREACH OF THIS AGREEMENT.

Your sole and exclusive remedies under this Agreement are as expressly set forth herein. Some states or local laws do not allow the exclusion or limitation of implied warranties, so some of the above exclusions or limitations may not apply to you.

RED ROCK REEF LLC, ITS PARENTS, AFFILIATES, SUBSIDIARIES, AGENTS, OFFICERS, EMPLOYEES,REPRESENTATIVES, SUCCESSORS AND ASSIGNS COLLECTIVELY AND INDIVIDUALLY, (“RED ROCK REEF LLC”) SHALL NOT BE LIABLE FOR ANY COSTS OR DAMAGES, ARISING DIRECTLY OR INDIRECTLY, FROM THE USE OF THE SERVICE (INCLUDING E-MAIL) OR THE RELIANCE UPON THE SERVICE, EQUIPMENT FURNISHED BY RED ROCK REEF LLC, OR RED ROCK REEF LLC’S PROVISION OF TECHNICAL SERVICE AND SUPPORT FOR THE SERVICE EVEN IF SUCH DAMAGE RESULTS FROM THE NEGLIGENCE OR GROSS NEGLIGENCE OF A RED ROCK REEF LLC INSTALLER, TECHNICIAN, OR CUSTOMER SERVICE REPRESENTATIVE, INCLUDING ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL,EXEMPLARY, SPECIAL, PUNITIVE OR DAMAGES, REGARDLESS OF WHETHER OR NOT RED ROCK REEF LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE EXCLUSIONS APPLY TO ANY CLAIMS FOR LOST PROFITS, LOST DATA, LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, EVEN IF WE KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.

Because some jurisdictions or states do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, the liability, and the liability of Red Rock Reef LLC’s parents, suppliers, agents, or affiliates, shall be limited to the extent permitted by law.

Indemnity – Upon a request by Red Rock Reef LLC, you agree to defend, indemnify, release, and hold harmless Red Rock Reef LLC, its parent, its affiliates, and its respective employees, contractors, officers, directors, and agents from all liabilities, claims, demand, expenses, and damages, including costs and attorney’s fees, that arise from your conduct, use or misuse of the Service. Red Rock Reef LLC reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.

Red Rock Reef LLC assumes no responsibility, and you assume all risks regarding the determination of whether material or content is in the public domain, or may otherwise be used by you for purposes of intellectual property infringement.

You are solely responsible and liable for all material that you upload, posts, email, transmit, or otherwise make available via the Service, including, without limitation, material that you post to any Red Rock Reef LLC website or the website of a Red Rock Reef LLC affiliate, or any third party vendor’s service (e.g., newsgroups) that is used by Red Rock Reef LLC. Red Rock Reef LLC does not claim ownership that you submit or make available for inclusion on the Service. However, with respect to material you submit or make available for inclusion on publicly accessible areas of the Service, you grant Red Rock Reef LLC a perpetual, worldwide, irrevocable, unrestricted, non-exclusive, royalty free license to use, copy, license, sublicense, adapt,distribute, display, publicly perform, reproduce, transmit, modify, edit and otherwise exploit such works.

Choice of Law and Forum – THIS AGREEMENT SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF NEVADA, WITHOUT REGARD TO CONFLICTS OF LAWS PROVISIONS. SOLE AND EXCLUSIVE JURISDICTION FOR ANY ACTION OR PROCEEDING ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL BE AN APPROPRIATE STATE OR FEDERAL COURT LOCATED IN THE STATE OF NEVADA, COUNTY OF CLARK.

Severability, Integration and Waiver – This Policy and any supplemental terms, policies, rules and guidelines posted on www.redrockreef.com, or in any other medium, constitute the entire agreement between you and Red Rock Reef LLC and supersede all previous written or oral agreements. The failure of Red Rock Reef LLC to exercise or enforce any right or provision of the Policy shall not constitute a waiver of such right or provision. If any part of this Policy is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.

Statute of Limitations – You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Service or the Policy must be filed within one (1) year after such claim or cause of action arose or be forever barred.

Termination – Your right to use Red Rock Reef LLC’s services and networks automatically terminates if you violate this Policy or any rules or guidelines posted in connection with www.redrockreef.com. Red Rock Reef LLC also reserves the right, in its sole discretion, to terminate your access to all or part of Red Rock Reef LLC’s network or services, for any reason, with or without notice!

Red Rock Reef LLC Opt-Out Policy

If you wish to be removed from our mailing list please use our contact form and let us know you wish to be removed from our list.

Service Level Agreement

This Service Level Agreement (SLA) applies to customers of Red Rock Reef LLC’s T1/T3/DS3/Ethernet, Dark Fiber, Voice, and Colocation services only. For Fixed Wireless, please refer to the SLA (Fixed Wireless) tab.

This SLA provides Customers with certain rights and remedies regarding the performance of the Red Rock Reef LLC Network. The “Red Rock Reef LLC Network” means the Red Rock Reef LLC owned and operated Internet Protocol (IP) routing infrastructure consisting of selected Red Rock Reef LLC points of presence (POPs) and the connections between them. The Red Rock Reef LLC Network does not include Customer premises equipment or any Telco access facilities connecting Customer’s premises (or any Red Rock Reef LLC Colocation site, if applicable) to such infrastructure.

Availability Guarantee

Red Rock Reef LLC’s goal is to make the Red Rock Reef LLC Network available to Customer free of Network Outages 100% of the time. A “Network Outage” is an instance in which Customer is unable to transmit and receive IP packets due to a Red Rock Reef LLC Network (Red Rock Reef LLC data centers or facilities) outage for more than 15 consecutive minutes, excluding outages relating to Red Rock Reef LLC’s scheduled or emergency maintenance and upgrades or interruptions or degradations caused by access facilities, Telco lines or hardware not specifically provided or resold by Provider. A “Local Loop” failure is not a Network Outage. Upon Customer’s request, Red Rock Reef LLC will issue a credit to Customer for Network Outages occurring during any calendar month that are reported by Customer to Red Rock Reef LLC and confirmed by Red Rock Reef LLC’s measurements of the Red Rock Reef LLC Network. SUCH CREDIT WILL BE EQUAL TO ONE HOUR OF THE SERVICE CHARGES PAID BY CUSTOMER. CUSTOMER WILL NOT BE ENTITLED TO MORE THAN ONE DAY’S WORTH OF CREDIT FOR NETWORK OUTAGES IN A GIVEN DAY.

Limitation On Warranties, Remedies and Liability

Customer agrees that Red Rock Reef LLC’s services are provided “as is,” except to the extent provided below. Red Rock Reef LLC makes no warranties, express or implied, including but not limited to, any implied warranties of merchantability, fitness of the Red Rock Reef LLC Network for a particular purpose, title or non-infringement or any warranty arising by usage of trade, course of dealing or course of performance. In addition, Red Rock Reef LLC does not warrant that the Red Rock Reef LLC Network will be without failure, delay, interruption, error, omission, or loss of content, data, or information. Neither Red Rock Reef LLC nor its officers, directors, employees, affiliates or agents, or any other service provider or vendor who furnishes services, devices, or products to the customer for Red Rock Reef LLC’s service will be liable for unauthorized access to Red Rock Reef LLC’s or Customer’s transmission facilities or premises or equipment or for unauthorized access to, or alteration, theft, or destruction of, Customer’s data files, programs, procedures, or information through accident, fraudulent means, devices, or any other method, regardless of whether such damage occurs as a result of Red Rock Reef LLC’s or its service provider’s or vendors’ negligence. Statements and descriptions concerning Red Rock Reef LLC’s Network, if any, by Red Rock Reef LLC or Red Rock Reef LLC’s agents or installers are informational and are not given as a warranty of any kind. In no event will Red Rock Reef LLC, its officers, directors, employees, affiliates or agents or any other service provider who furnishes services to Customer in connection with Red Rock Reef LLC’s Network be liable for any damages, including but not limited to personal injury, wrongful death, property damage, loss of data, loss of revenue or profits, or for special, incidental or consequential damages of any kind arising out of or in connection with Customer’s use or inability to use the Red Rock Reef LLC Network or a Network Outage. These limitations apply to claims founded in breach of contract, breach of warranty, product liability, tort, and any and all other theories of liability. These limitations apply whether or not Red Rock Reef LLC was informed of the likelihood of any particular type of damages. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to Customer.

RED ROCK REEF LLC’S TOTAL LIABILITY UNDER ITS AGREEMENT TO CUSTOMER WILL NOT EXCEED ITS SERVICE CHARGES TO CUSTOMER FOR THE AFFECTED TIME PERIOD. RED ROCK REEF LLC WILL NOT BE RESPONSIBLE FOR THIRD PARTY FEES OR CHARGES OF ANY KIND AND IS NOT LIABLE FOR ANY BUSINESS LOSSES RELATED TO USE OF SERVICE.

Latency and Packet Loss Over the Internet

Due to the public nature of the Internet, Red Rock Reef LLC does not guarantee or warrant latency or packet loss over the Internet.

Exceptions

Customer shall not receive any credits under this SLA in connection with any failure or deficiency of the Red Rock Reef LLC Network caused by, or associated with: (A) circumstances beyond Red Rock Reef LLC’s reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of, or delay in, transportation, unavailability of, or interruption or delay in, telecommunications or third party services, failure of third party software, or inability to obtain raw materials, supplies, or power used in, or equipment needed for, provision of the Service Level Agreement; (B) failure of access circuits to the Red Rock Reef LLC Network, unless such failure is caused solely by Red Rock Reef LLC; (C) general Telco failure; (D) scheduled or emergency maintenance; (E) DNS issues outside the direct control of Red Rock Reef LLC; (F) outage or error of any Red Rock Reef LLC measurement system; (G) Customer’s acts or omissions, including without limitation, any negligence, willful misconduct, or use of the Red Rock Reef LLC Network or Red Rock Reef LLC services in breach of Red Rock Reef LLC’s Terms and Conditions and Acceptable Use Policy, by Customer, or others authorized by Customer.

Credit requests and Payment Procedures

Requests for credits must be made via email to Red Rock Reef LLC Billing at billing@redrockreef.com. Each request in connection with a Network Outage must be received by Red Rock Reef LLC within seven days of the Network Outage. Notwithstanding anything in this SLA to the contrary, the total amount credited to a Customer in connection with Network Outages in any calendar month will not exceed the service charges paid by Customer for such month. Each validly requested credit will be applied to a Customer invoice within 2 billing cycles after Red Rock Reef LLC’s receipt of such request. Credits are exclusive of any applicable taxes charged to Customer or collected by Red Rock Reef LLC.

General

Red Rock Reef LLC reserves the right to change or modify this SLA to benefit the Customer, and will post changes to a Web site designated by Red Rock Reef LLC and made available to Customer. Except as set forth in this SLA, Red Rock Reef LLC makes no claims regarding the availability or performance of the Red Rock Reef LLC Network.

Red Rock Reef LLC Spam Policies

YOU ARE PROHIBITED FROM ENGAGING IN IMPROPER USE OR DISTRIBUTION OF ELECTRONIC MAIL (“E-MAIL”). YOU ARE STRICTLY PROHIBITED FROM ENGAGING IN ANY OF THE FOLLOWING ACTIVITIES:

Sending unsolicited mass or commercial e-mail (“spamming”) for any purpose whatsoever.
Having third parties send out commercial emails on any user’s behalf. Using Red Rock Reef LLC facilities to receive replies from unsolicited emails (commonly referred to as “drop-box” accounts).

Configuring any email server in such a way that it will accept third party emails for forwarding (commonly known as an “open mail relay”). If a site has roaming users who wish to use a common mail server, the mail server must be configured to require some form of user identification and authorization.

Operating an account on behalf of, or in connection with, or reselling any service to, persons or firms listed in the Spamhaus Register of Known Spam Operations (ROKSO) database at www.spamhaus.org.

Running Unconfirmed Mailing Lists. Subscribing email addresses to any mailing list without the express and verifiable permission of the email address owner is prohibited. All mailing lists run by Red Rock Reef LLC customers must be Closed-loop (“Confirmed Opt-in”). The subscription confirmation message received from each address owner must be kept on file for the duration of the existence of the mailing list. Purchasing lists of email addresses from 3rd parties for mailing to or from any Red Rock Reef LLC network is prohibited. Mass or commercial email may be sent only to recipients who have expressly requested receipt of such e-mails, by the sending of an email request to the person performing the mass or commercial mailings. This exchanging of requests, acknowledgements, and final confirmations (commonly referred to as a “double opt-in” process) must be adhered to in their entirety for any mass or commercial email to be considered “solicited” by Red Rock Reef LLC.

Users that send mass or commercial e-mail are required to maintain complete and accurate records of all e-mail subscription requests, specifically including the email and associated headers sent by every subscriber, and to immediately provide Red Rock Reef LLC with such records upon request of Red Rock Reef LLC. Subscriptions that do not have a specific recipient generated email request associated with them are invalid, and are strictly prohibited. In the absence of positive, verifiable proof to the contrary, Red Rock Reef LLC considers complaints by recipients of e-mails to be de-facto proof that the recipient did not subscribe or otherwise request the e-mail(s) about which a complaint was generated.

Resellers and Downstream Service Providers

Resellers of Red Rock Reef LLC services are responsible for informing their customers of this Policy and for enforcing its restrictions with regard to their customers’ actions. Breach or non-compliance of this Policy by a customer or end-user or a reseller shall be considered a violation of this Policy.

You will be held responsible for any misuse of the Service that occurs through your account whether due to unauthorized access of your account by a third party, or due to the actions of any third party agent that acts on your behalf, or for your benefit. You must take the appropriate actions to maintain the security of your passwords and user information.

You must configure your system in a secure manner. Should your system be exploited by unauthorized persons, you are responsible for both reporting the violation (where applicable), and fixing the exploited system. For instance, should the security of a mail server be compromised to distribute unsolicited emails, you are responsible for immediately re-configuring the system to prevent further unauthorized use. Users are prohibited from interfering or attempting to interfere with services (“Denial of Service Attacks”), whether intentionally or through neglect, of any other user, host, or network. The prevention of “unintentional attacks,” such as infection and subsequent propagation of computer viruses, are the responsibility of every user: anti-virus software should be installed on every system which connects to Red Rock Reef LLC networks.

Users are prohibited from injecting, intentionally or negligently, false or unauthorized network control data into Red Rock Reef LLC networks, for instance in the form of incorrect routing or DNS information.

Reporting Obligations

You are responsible for immediately reporting to Red Rock Reef LLC any issue that could compromise the stability, service or security of any user or system connected to Red Rock Reef LLC networks.

Red Rock Reef LLC Terms of Service

1. General

(a) These Terms and Conditions are part of the Contract (referred to as “Agreement”) between Customer and Red Rock Reef LLC and/or its affiliated companies.

(b) Red Rock Reef LLC may increase the rates in this Agreement to pass through any price increases imposed on Red Rock Reef LLC by the providers of the underlying facilities used to provide the Services or, in the case of long distance services, by Red Rock Reef LLC’s wholesale providers of such services. Red Rock Reef LLC may also change the rates, terms and conditions applicable to Services by giving Customer at least 30 days prior written notice. If Red Rock Reef LLC materially changes the rates or terms and conditions applicable to any of Red Rock Reef LLC’s Services except for pass-through rate increases, Customer may cancel the affected Services provided Customer notifies Red Rock Reef LLC in writing before the effective date of the changes. If Customer cancels any of the Services due to such material changes, Customer will only be liable for the charges for those cancelled Service(s) incurred up to and including the date of termination. If Customer does not cancel the affected Service(s) before the effective date of the changes, Customer will be deemed to have consented to the changes and to a continuation of the Services.

(c) Under certain conditions, Customer may request that installation of Services be expedited by agreeing to pay an Expedite Fee. No projected date for expedited installation is guaranteed. Payment of the Expedite Fee only earns an advanced priority for your installation process and installation is not entirely within Red Rock Reef LLC’s control. No credit or refund of the Expedite Fee will be made for delay of the installation date beyond the projected or requested date.

(d) Red Rock Reef LLC reserves the right to provide Services to Customer via Red Rock Reef LLC’s choice of technology and to change the manner in which we deliver Services at any time in Red Rock Reef LLC’s sole discretion provided the functionality of the Service provided remains substantially unaffected by the change.

2.Term and Billing Payment

(a) Effective Date. This Agreement is effective once the signed sales order is received. Upon approval, Red Rock Reef LLC will begin as soon as practicable the installation, connection and testing of the lines and/or equipment necessary to provide the Services. If Customer has renewed Services (“Service Renewal”) for a new term, (“Renewal Term”), the Effective Date of the Renewal Term is the date of the first invoice after the Service Renewal is entered into Red Rock Reef LLC’s billing system.

(b) Term. The initial term of this Agreement (“Initial Term”) will begin the date Red Rock Reef LLC provides notice to Customer that the Services are available for Customer’s use. This Agreement will continue in effect for the entire Term chosen on the Service Agreement and for any subsequent Renewal Term. Customer may renew Services for a Renewal Term prior to the completion of the Initial Term. Customer may order additional services at the existing service location, subject to Red Rock Reef LLC’s acceptance, under this Agreement. Services for additional Service Locations may also be ordered, subject to Red Rock Reef LLC’s acceptance, under this Agreement. The initial term for additional Services ordered for additional Service Locations will begin the date Red Rock Reef LLC provides notice to Customer that the services are available for Customer’s use, and will continue in effect for the entire Term specified on the Service Agreement for the additional Services. The Terms and Conditions of this Agreement shall extend automatically, following termination, to cover the remaining Term of any additional Services provided. See Section 4 of this Agreement for additional terms and conditions applicable to terminations.

(c) Billing. Red Rock Reef LLC will begin invoicing Customer for the Services after giving Customer notice that the Services are available for Customer’s use and will continue invoicing Customer on a monthly basis until the Agreement is terminated. Red Rock Reef LLC will bill monthly recurring charges in advance and usage charges after the usage occurs. Customer is responsible for all sales, gross receipts, use, excise, and other federal, state and local taxes, charges and assessments based on Customer’s use of the Services, which will be separately listed on each invoice along with any fees or surcharges applicable to the Services. Red Rock Reef LLC may require, in it’s sole discretion, that Customer provide a deposit or other assurance of payment before the Services are provided and/or thereafter. Any required deposit shall not bear interest unless required by law. If Customer delays acceptance of the Services after receiving notice that Services are available, Red Rock Reef LLC may, in our sole discretion, begin charging Customer for the ordered Services. If Customer continues to delay acceptance of the Services for more than 60 days after the date the Services are available, Customer will have materially breached this Agreement, and Red Rock Reef LLC will be entitled to terminate this Agreement without further notice and to pursue the remedies in Section 4 of this Agreement.

(d) Payment. Invoices are due and payable upon presentation, and become past due after the Pay By Date printed on the invoice. If Customer has a bona fide dispute with any of the amounts on the invoice (“Disputed Amount”), Customer shall pay all amounts not in dispute by the Pay By Date and provide Red Rock Reef LLC with a written request for a billing adjustment, together with all supporting documentation, within 45 days after the Pay By Date or Customer’s right to any billing adjustment shall be waived. If Red Rock Reef LLC agrees to adjust all or a portion of the Disputed Amount, Customer will not be obligated to pay a late payment charge on the adjusted amount. If Customer fails to pay all non-Disputed charges on the Red Rock Reef LLC invoice by the Pay By Date, Red Rock Reef LLC may impose a late payment charge of 1.5% per month or the maximum rate allowed by law, whichever is less, on the unpaid balance until the amount is paid. Red Rock Reef LLC may also suspend Customer’s services until all delinquent amounts, including late payment charges, are paid in full. An additional charge will apply to each returned check.

3. Customer Obligations

(a) Red Rock Reef LLC Property. Any equipment installed at Customer’s premises by Red Rock Reef LLC or shipped to Customer by Red Rock Reef LLC or Red Rock Reef LLC’s authorized third party vendor remains Red Rock Reef LLC property, and nothing contained in this Agreement shall give or convey to Customer any right, title or interest in such equipment. Customer agrees not to interfere with or damage the equipment and Customer agrees to reimburse Red Rock Reef LLC for any loss or damage that is caused by Customer’s intentional or negligent acts or by the intentional or negligent acts of Customer’s agents, employees, authorized users or representatives. Customer will allow Red Rock Reef LLC to promptly remove the equipment from Customer’s premises or Customer will promptly return the equipment to Red Rock Reef LLC upon termination of the Services for which the equipment was used.

(b) Building Access. Customer shall obtain all necessary approvals, applicable permits and/or use fees to be attained, if any, for full access by Red Rock Reef LLC prior to installation of Service and while Service is provided.

(c) Responsibility for Message Content. Customer is solely responsible for all content that Customer makes available on or through Red Rock Reef LLC Services. Customer guarantees that all such content will not infringe on, or contain any content that infringes on, or otherwise violates any copyright, patent or any other right held by a third-party and that all such content will not violate any applicable law, rule, regulation or industry standard.

(d) Use of Services. Customer will not use the Services for any illegal, unlawful, abusive or fraudulent purpose and will use the Services in such a manner as to prevent damage to Red Rock Reef LLC’s network. Customer’s proper use of the Services includes conforming to all (“AUP”) that are available on request and are displayed at Red Rock Reef LLC’s web site at www.redrockreef.com. The AUP may be amended from time to time. If Red Rock Reef LLC materially changes the AUP, Customer shall be provided the same right to notification and cancellation provided in Section 1(b) of this Agreement.

(e) Third-Party Obligations. Customer is responsible to pay any third-party vendor charges and to arrange for disconnection and payment of charges related to the disconnection of any related services with Customer’s current carrier(s).

(f) Network Security. Customer acknowledges that it is Customer’s responsibility to take whatever actions you the Customer deem necessary to make your computer and voice network and circuits adequately secure from unauthorized access. Customer further acknowledges that Red Rock Reef LLC only provides telecommunications services and certain equipment to Customer and that Red Rock Reef LLC is not responsible for the security of Customer’s network and circuits from third parties, or for any damages that may result from any unauthorized access to Customer’s network. Red Rock Reef LLC urges Customer to seek independent advice with respect to products, equipment (including configurations), and services available to make Customer’s computer network and circuits more secure from third parties.

CUSTOMER FURTHER ACKNOWLEDGE THAT NONE OF RED ROCK REEF LLC’S EMPLOYEES, AGENTS, REPRESENTATIVES OR SUBCONTRACTORS HAS MADE, AND THEY DO NOT HAVE THE AUTHORITY TO MAKE, ANY REPRESENTATIONS CONCERNING THE SECURITY OF CUSTOMER’S NETWORK OR THE SERVICES RED ROCK REEF LLC PROVIDES THAT ARE INCONSISTENT WITH THE STATEMENTS CONTAINED IN THIS SECTION 3(e).

4. Termination

Either party may terminate this Agreement upon 30 days notice if the other party materially breaches the terms and conditions of this Agreement and the other party fails to cure the default within the 30-day period, including, but not limited to, Customer’s failure to pay Red Rock Reef LLC invoices for the Services by the Pay By Date. If Customer terminates this Agreement after Red Rock Reef LLC’s material breach, then Customer will be responsible only for charges for the period before the date of termination. If, however, Red Rock Reef LLC terminates this Agreement as a result of Customer’s material breach, or Customer terminates this Agreement or any Services provided to Customer for any reason other than our material breach, Customer shall pay to Red Rock Reef LLC the full amount of the Agreement.

In addition to any other recoveries Red Rock Reef LLC is entitled to, Red Rock Reef LLC shall be entitled to recover from Customer all of the costs Red Rock Reef LLC incurs (including court costs and reasonable attorneys fees) to collect any delinquent charges owed by Customer along with all other damages Red Rock Reef LLC incurs as a result of Customer’s breach of this Agreement, including without limitation termination charges, past due recurring and usage charges, any damage to Red Rock Reef LLC’s equipment and any amounts Red Rock Reef LLC has to pay to third parties because of violations by Customer of Red Rock Reef LLC’s AUP.
Section 4 of this Agreement shall survive any termination or expiration of this Agreement.

5. Miscellaneous Provisions

(a) Assignment and Succession. Customer may not assign or transfer this Agreement without Red Rock Reef LLC’s prior written consent, which shall not be unreasonably withheld. Any unauthorized assignment or transfer shall be null and void. Subject to the foregoing, this Agreement shall be binding upon and inure to the benefit of the parties and their respective heirs, executors, administrators, legal representatives, successor and authorized assigns.

(b) Governing Law. This Agreement shall be deemed to have been made in the State of Nevada, and shall be construed pursuant to the laws of the State of Nevada without regard to the conflicts of law provisions thereof.

(c) Force Majeure. Red Rock Reef LLC shall not be liable for any failure of performance of the Services due to causes beyond Red Rock Reef LLC’s control, including, but not limited to, fire, flood, electric power interruptions, national emergencies, civil disorder, acts of terrorists, riots, strikes, lockouts, work stoppages, Acts of God, or any law, regulation, directive, or order of the United States government, or any other governmental agency, including state and local governments having jurisdiction over Red Rock Reef LLC or the Services provided hereunder.

(d) Arbitration. If Customer and Red Rock Reef LLC cannot resolve between ourselves any dispute arising under this Agreement, Customer and Red Rock Reef LLC shall promptly submit the dispute to binding arbitration at the office of the American Arbitration Association (“AAA”) located in the City or County of the state where the services are provided, or, if there is no AAA office at that location, then at the AAA office closest to where the services are provided (“Arbitration Site”). The arbitration will be held in accordance with the commercial arbitration rules of the AAA. Either party may initiate arbitration by providing written demand for arbitration (with a copy to the other party), a copy of this Agreement and the administrative fee required by the AAA rules to the AAA office serving the Arbitration Site. Customer and Red Rock Reef LLC shall share any remaining cost of the arbitration equally unless the arbitration award provides otherwise. Each party shall bear the cost of preparing and presenting its case. Customer and Red Rock Reef LLC agree to undertake all reasonable steps to expedite the arbitration process. One arbitrator will be appointed in accordance with the AAA rules within 30 calendar days of the submission of the demand for arbitration. The arbitrator will designate the time and place for the Arbitration within 30 days of appointment. The parties agree that the arbitrator’s authority to grant relief shall be subject to the provisions of this Agreement, Red Rock Reef LLC’s applicable tariffs, if any, and any other applicable law. The arbitrator shall not be entitled to award, nor shall either party be entitled to receive, punitive, incidental, exemplary, consequential, reliance or special damages, including damages for lost profits. The arbitrator’s decision shall follow the plain meaning of this Agreement and shall be final, binding and enforceable in a court of competent jurisdiction.

(e) Entire Agreement and Modifications. This Agreement and all other documents specifically referred to in this Agreement constitute the entire and final agreement and understanding between Customer and Red Rock Reef LLC with respect to the subject matter of this Agreement and supersede all prior agreements relating to such subject matter, which are of no further force or effect. Any and all exhibits referred to in this Agreement are integral parts of this Agreement and are made a part of this Agreement. This Agreement may only be modified or supplemented by an instrument in writing executed by both Customer and Red Rock Reef LLC duly authorized representatives.

(f) Severability. If any provision of this Agreement is held to be invalid or unenforceable by a court or administrative agency with jurisdiction over the Services, such provision shall be deemed amended to the minimum extent necessary to render it enforceable.

(g) Headings. The headings used in this Agreement are for convenience only and do not in any way limit or otherwise affect the meaning of any of the terms.

(h) Waiver. Under no circumstances shall Red Rock Reef LLC’s failure to enforce any provision of this Agreement in any particular instance be construed as a waiver of that provision.

(i) Notices. All notices from Customer to Red Rock Reef LLC must be in writing and delivered by certified mail, return receipt requested or by Federal Express or other similar expedited delivery service to: Red Rock Reef LLC, 9850 South Maryland Parkway, Suite 5-375, Las Vegas, Nevada 89183 USA.

Red Rock Reef LLC Acceptable Use Policy

This Acceptable Use Policy (“Policy”) sets forth provisions of acceptable use of Red Rock Reef LLC networks and services (the “Service”). Use of Red Rock Reef LLC networks and services signifies your agreement to abide by this Policy and all applicable laws and regulations in full, in addition to all terms and conditions of applicable agreements, and any additional policies that may be applicable to a specific service offered by Red Rock Reef LLC. Red Rock Reef LLC strives to provide its customers with the highest quality Internet service available, while at the same time respecting the standards that have been created both within the Internet community, and by legislation. To that end, inappropriate or abusive activities and conduct will not be tolerated on Red Rock Reef LLC networks. Red Rock Reef LLC reserves the right, at its sole discretion, to modify this Policy, or prices for the Service, and may discontinue or revise any or all other aspects of the Service from time to time, without notice. Users of Red Rock Reef LLC networks are encouraged to review this Policy often for changes or new information. Please send questions, comments, or complaints regarding this Policy to: abuse@redrockreef.com.

You acknowledge that you have read this Policy and that you accept the terms thereof. YOU AGREE TO READ THIS POLICY CAREFULLY BEFORE USING RED ROCK REEF LLC NETWORKS AND/OR SERVICES. If you do not agree to this Policy, you may not access or otherwise use the Red Rock Reef LLC networks or services and must immediately contact Red Rock Reef LLC to close your account. Your continued use of the Service after changes are posted constitutes your acceptance of this Policy as modified by the posted changes. The updated, online version of this Policy shall supersede any prior version of this Policy that may have been included in any software or related materials provided by Red Rock Reef LLC. This Policy should be read in conjunction with any supplemental terms, policies, rules and guidelines posted on www.redrockreef.com or in any other medium.

Duties

Each user is responsible for complying with this Policy, and for providing assistance to Red Rock Reef LLC in investigating and resolving any issue, as Red Rock Reef LLC may request from time to time. Additionally, Red Rock Reef LLC customers and users are required to determine the conditions of, and comply with, the acceptable use policies or equivalent documents of all network(s) which their data transits. Red Rock Reef LLC does not control the content of data traversing Red Rock Reef LLC networks; accordingly, Red Rock Reef LLC assumes no responsibility for the content of any data or communication that may be transmitted over Red Rock Reef LLC networks. You agree that Red Rock Reef LLC is not liable for content that is provided by others. Red Rock Reef LLC has no duty to pre-screen content, but has the right to refuse to post or to edit submitted content. Red Rock Reef LLC reserves the right to remove content for any reason, but is not responsible for any failure or delay in removing such material. Red Rock Reef LLC networks and services may only be used for lawful purposes and may not be used in any manner that violates any applicable local, state, federal or international law, order or regulation. You represent, warrant and covenant that you shall not engage in the transmission, distribution, dissemination, posting or storage of any data or material on the Red Rock Reef LLC network that is in violation of any applicable law or regulation. This includes, but is not limited to, material or data which:

• Infringes any copyright, trademark, trade secret, or other intellectual property right.
• Violates export control laws or regulations.
• Violates any party’s confidentiality rights.
• Constitutes use or dissemination of child pornography.
• Is illegal or unlawful.
• Alters, steals, corrupts, disables, destroys, trespasses or violates any security or encryption computer file, database or network.

YOU MAY NOT ENGAGE IN ANY OF THE FOLLOWING WHILE USING RED ROCK REEF LLC NETWORKS AND/OR SERVICES:

Any conduct which is inconsistent with generally accepted norms and expectations of the Internet community (whether or not detailed in this Policy). Red Rock Reef LLC reserves the right, in its sole discretion, to make a determination as to whether any particular conduct violates such norms and expectations;

Any conduct that restricts or inhibits any other user from using and enjoying the Red Rock Reef LLC network or services, including, but not limited to, use of a botnet, bruteforce attack, port scan, spam, virus, Trojan horse, lock, bomb, key, cancelbot, worm, and/or sending of harmful code or attachment;

Any conduct that could damage, disable, overburden, or impair Red Rock Reef LLC’s servers or networks, or interfere with any other party’s use and enjoyment of Red Rock Reef LLC’s networks and/or services;

Forging of message headers or identity information in violation of relevant anti-phishing statutes, the Lanham Act, and/or the Federal Computer Fraud and Abuse Act, or taking any action with the intent of bypassing restrictions or limits on access to a specific service or site. This prohibition does not restrict the legitimate non-commercial use of pseudonymous or anonymous services;

Using Red Rock Reef LLC networks to transmit material that Red Rock Reef LLC, in its sole discretion, believes to be illegal, obscene, offensive, objectionable or inappropriate;

Falsifying identity or contact information (whether given to Red Rock Reef LLC, to the Registrar, or other parties), including but not limited to, impersonating any person or entity and/or forging anyone else’s digital or manual signature

Use of an IP address not assigned to you;

Any conduct which violates the acceptable use policies of Red Rock Reef LLC’s backbone providers.

Any conduct that redistributes or resells the Service to any third party via any means including, but not limited to, wireless technology; and/or,

Any conduct that involves the participation in, or otherwise facilitates, pyramid or other illegal soliciting schemes;

You are responsible for maintaining the security of any device connected to the Service.

Systems connected to Red Rock Reef LLC networks shall not be configured in any way which obscures system-identity information.

Proxy servers of any kind shall be configured so as to prevent unauthenticated use from the public Internet.

The use of Service for excessive outbound telesales or call center service is strictly prohibited.

ANY CONDUCT THAT INVOLVES THE USE OF AUTO DIALERS, PREDICTIVE DIALERS OR MESSAGE BROADCAST SYSTEMS IN CONJUNCTION WITH THE RED ROCK REEF LLC VOICE OVER IP SERVICE

TARGET OF ATTACK: IF A CUSTOMER IS THE TARGET OF AN ATTACK (DENIAL OF SERVICE OR SIMILAR), AND THAT ATTACK IS COMPROMISING THE STABILITY, SERVICE OR SECURITY OF RED ROCK REEF LLC SERVERS, ROUTERS, SWITCHES OR THE RED ROCK REEF LLC NETWORK, AT THE SOLE DISCRETION OF RED ROCK REEF LLC, RED ROCK REEF LLC MAY, WITHOUT NOTICE, TEMPORARILY OR PERMANENTLY DISCONTINUE SERVICE TO CUSTOMER BEING ATTACKED IN ORDER TO STOP THE IMPACT ON THE RED ROCK REEF LLC NETWORK. THIS APPLIES REGARDLESS OF WHETHER CUSTOMER CAUSED THE ATTACK.

Email Policies

YOU ARE PROHIBITED FROM ENGAGING IN IMPROPER USE OR DISTRIBUTION OF ELECTRONIC MAIL (“E-MAIL”). YOU ARE STRICTLY PROHIBITED FROM ENGAGING IN ANY OF THE FOLLOWING ACTIVITIES:

Sending unsolicited mass or commercial e-mail (“spamming”) for any purpose whatsoever.

Having third parties send out commercial emails on any user’s behalf. Using Red Rock Reef LLC facilities to receive replies from unsolicited emails (commonly referred to as “drop-box” accounts).

Configuring any email server in such a way that it will accept third party emails for forwarding (commonly known as an “open mail relay”). If a site has roaming users who wish to use a common mail server, the mail server must be configured to require some form of user identification and authorization.

Operating an account on behalf of, or in connection with, or reselling any service to, persons or firms listed in the Spamhaus Register of Known Spam Operations (ROKSO) database at www.spamhaus.org.

Running Unconfirmed Mailing Lists. Subscribing email addresses to any mailing list without the express and verifiable permission of the email address owner is prohibited. All mailing lists run by Red Rock Reef LLC customers must be Closed-loop (“Confirmed Opt-in”). The subscription confirmation message received from each address owner must be kept on file for the duration of the existence of the mailing list. Purchasing lists of email addresses from 3rd parties for mailing to or from any Red Rock Reef LLC network is prohibited. Mass or commercial email may be sent only to recipients who have expressly requested receipt of such e-mails, by the sending of an email request to the person performing the mass or commercial mailings. This exchanging of requests, acknowledgements, and final confirmations (commonly referred to as a “double opt-in” process) must be adhered to in their entirety for any mass or commercial email to be considered “solicited” by Red Rock Reef LLC.

Users that send mass or commercial e-mail are required to maintain complete and accurate records of all e-mail subscription requests, specifically including the email and associated headers sent by every Customer, and to immediately provide Red Rock Reef LLC with such records upon request of Red Rock Reef LLC. Subscriptions that do not have a specific recipient generated email request associated with them are invalid, and are strictly prohibited. In the absence of positive, verifiable proof to the contrary, Red Rock Reef LLC considers complaints by recipients of e-mails to be de-facto proof that the recipient did not subscribe or otherwise request the e-mail(s) about which a complaint was generated.

Resellers and Downstream Service Providers

Resellers of Red Rock Reef LLC services are responsible for informing their customers of this Policy and for enforcing its restrictions with regard to their customers’ actions. Breach or non-compliance of this Policy by a customer or end-user or a reseller shall be considered a violation of this Policy.

You will be held responsible for any misuse of the Service that occurs through your account whether due to unauthorized access of your account by a third party, or due to the actions of any third party agent that acts on your behalf, or for your benefit. You must take the appropriate actions to maintain the security of your passwords and user information.

You must configure your system in a secure manner. Should your system be exploited by unauthorized persons, you are responsible for both reporting the violation (where applicable), and fixing the exploited system. For instance, should the security of a mail server be compromised to distribute unsolicited emails, you are responsible for immediately re-configuring the system to prevent further unauthorized use. Users are prohibited from interfering or attempting to interfere with services (“Denial of Service Attacks”), whether intentionally or through neglect, of any other user, host, or network. The prevention of “unintentional attacks,” such as infection and subsequent propagation of computer viruses, are the responsibility of every user: anti-virus software should be installed on every system which connects to Red Rock Reef LLC networks.

Users are prohibited from injecting, intentionally or negligently, false or unauthorized network control data into Red Rock Reef LLC networks, for instance in the form of incorrect routing or DNS information.

Reporting Obligations

You are responsible for immediately reporting to Red Rock Reef LLC any issue that could compromise the stability, service or security of any user or system connected to Red Rock Reef LLC networks.